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Common queries answered

Frequently asked Questions

Delivery time varies depending on the location. Once your order is shipped, we will send your tracking information via SMS. Typically, tracking information becomes available 24 hours after the order is sent. Please note that we are not responsible for any delays caused by the courier.

Our return and refund policy is valid for a period of 7 days from the date of delivery. If more than 7 days have passed since your delivery, unfortunately, we cannot offer you a refund or an exchange. 

Please contact us as soon as possible so we can change your email address or phone number.

We will email and SMS your tracking information once your order has been shipped. Typically, you will receive the tracking number one hour after the shipment.

When purchasing online using your credit or debit card, all your information is entered into a secure SSL web page. Your information is then SSL-encrypted and sent directly to your card provider’s network, where your card and transaction are authorized and approved. Your credit or debit card information is not stored on our servers.

If something is missing, please contact us immediately.

If you are unhappy with your purchase and wish to return an item, please contact us within 7 days of receiving your order. Please Visit – Return Center For more information. Our customer service team will review the return request and send further instructions if the return is approved. All returns must be in original condition with packaging intact.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be initiated to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. If you haven’t received a credit for your return yet, here’s what to do: Please get in touch with the card-issuing bank with questions about when the refund will be deposited into your account.

You need to cancel the order within 12 hours of placing them, as we ship orders within that period. To cancel the order, you can mail us at [email protected] or Whatsapp us at +91 8848706485 between 9 AM to 5 PM (Monday to Saturday).

Prepaid Order cancellation:

For this service, there are Processing charges applicable. For more information ask one of our team in our customer support centre.

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